I placed an order but I haven’t received an order confirmation. Why?

An automated confirmation email is sent to you immediately once you place an order, but these emails are sometimes caught by your spam filter. If it’s not in your spam folder, you may have entered your email address incorrectly when you placed the order. Regardless, contact us and we can manually send you any order confirmation and tracking information.

What is your return policy?

All BPC Medic products are backed by our 30 Day 100% Customer Satisfaction Guarantee. If you are not satisfied with the quality of our products for any reason, send all unopened bottles back within the first 30 days of the purchase date and we will offer a full refund less shipping costs - it's that simple.

Is TB-500.com a secure, private and confidential website?

Yes. Our website implements a 256 bit SSL Certificate to ensure your checkout process is safe and secure. Please notice the HTTPS:// in your URL during checkout as this verifies that our site is in fact encrypted. If the HTTPS:// is not showing on your browser, please reset your browser's CACHE. All of your information used to complete the transaction and mail your product will be kept 100% private, secure and confidential.