Why should I trust Thymosin Labs™?
Every one of our products is meticulously tested through high performance liquid chromatography (HPLC) to ensure each one is up to the highest standard. We have extensive experience serving professional, highly demanding clients since 2014, and our satisfied customers consist of professional veterinarians and performance animal trainers around the globe.
Can you provide documentation proving the quality of your products?
Yes. Our products are subject to rigorous quality control standards and are verified with high performance liquid chromatography (HPLC) testing data. Please contact email@example.com to request the lab results. Make sure to include your order number.
I placed an order but I haven’t received an order confirmation/shipping confirmation email. Why?
An automated confirmation email is sent to you immediately once you place an order, but these emails are sometimes caught by your spam filter. If it’s not in your spam folder, you may have entered your email address incorrectly when you placed the order. Regardless, contact us and we can manually send you any order confirmation and tracking information.
What is Rush Order Processing?
If you purchase Rush Order Processing by 3PM (EST) on a business day (Monday-Friday), we will pack and ship your order that SAME DAY. If, however, you purchase Rush Order Processing after 3PM (EST), or on a weekend/holiday, we will prioritize your order and then package and ship your order on the next business day. Keep in mind, Rush Order Processing is separate from any shipping costs. Also, Rush Order Processing does not affect how the shipping carrier (e.g., USPS) processes and handles your order. Your shipping speed still depends on your chosen shipping method.
What is your return policy?
All Thymosin Labs products are backed by our 30 Day 100% Customer Satisfaction Guarantee. If you are not satisfied with the quality of our products for any reason, send all unopened bottles back within the first 30 days of the purchase date and we will offer a full refund minus shipping costs and a 20% processing fee - it's that simple.
Is TB-500.com a secure, private and confidential website?
Yes. Our website implements a 256 bit SSL Certificate to ensure your checkout process is safe and secure. Please notice the HTTPS:// in your URL during checkout as this verifies that our site is in fact encrypted. If the HTTPS:// is not showing on your browser, please reset your browser's CACHE. All of your information used to complete the transaction and mail your product will be kept 100% private, secure and confidential.