Every one of our products is meticulously tested through high performance liquid chromatography (HPLC) and mass spectrometry (MS) to ensure each one is up to the highest standard. We have extensive experience serving professional, highly demanding clients since 2014, and our satisfied customers consist of professional veterinarians and performance animal trainers around the globe.
Yes. All of our products are subject to rigorous quality control standards and are verified with high performance liquid chromatography (HPLC) and mass spectrometry (MS) testing data. We’re happy to include a copy of these reports for each product you order. Simply leave a note to include this data in the customer comments section at checkout or contact customer support.
An automated confirmation email is sent to you immediately once you place an order, but these emails are sometimes caught by your spam filter. If it’s not in your spam folder, you may have entered your email address incorrectly when you placed the order. Regardless, contact us and we can manually send you any order confirmation and tracking information.
For an additional $5.99, you may add Rush Order Processing to your Order. If you purchase Rush Order Processing by 3PM (EST) on a business day (Monday-Friday), we will pack and ship your order that SAME DAY. If, however, you purchase Rush Order Processing after 3PM (EST), or on a weekend/holiday, we will prioritize your order and then package and ship your order on the next business day. Keep in mind, Rush Order Processing is separate from any shipping costs. Also, Rush Order Processing does not affect how the shipping carrier (e.g., USPS) processes and handles your order. Your shipping speed still depends on your chosen shipping method.
All Thymosin Labs products are backed by our 30 Day 100% Customer Satisfaction Guarantee. If you are not satisfied with the quality of our products for any reason, send all unopened bottles back within the first 30 days of the purchase date and we will offer a full refund minus shipping costs and a 20% processing fee - it's that simple.
Yes. Our website implements a 256 bit SSL Certificate to ensure your checkout process is safe and secure. Please notice the HTTPS:// in your URL during checkout as this verifies that our site is in fact encrypted. If the HTTPS:// is not showing on your browser, please reset your browser's CACHE. All of your information used to complete the transaction and mail your product will be kept 100% private, secure and confidential.