Shipping & Payment Policies


United States Domestic Delivery

No Customs - No Hassles - Guaranteed Delivery

Delivery of your order is guaranteed, includes detailed tracking, and is not affected by customs as purchases are mailed domestically.


Shipping Policy

Orders are mailed from our facility located in the United States. Shipping rates are determined during checkout and may vary with specific requests. A tracking number will be emailed within 24 hours after the order has been mailed. If a large quantity of TB 500 or other product is needed, email us to ensure that the product is in stock. International customers are responsible for all importation fees and taxes.

  • Free Shipping for USA orders over $200.
  • All orders are processed and dispatched within 1 business day.
  • Guaranteed & Insured delivery via USPS or FedEx.

Payment Policy

We accept Visa, MasterCard, American Express and Discover credit cards. Our online ordering system is secured using the latest SSL technology. Personal payment information is protected through various encryption and security systems. Payment via check or bank transfer is also accepted, but may take 3-5 business days for clearance. All communication is kept confidential.


Return Policy

All orders are covered by our 30 Day return policy. All returns authorized by TB-500.com are subject to a processing fee of 20% of the order total and must be completed within 30 days from the date of purchase. Customer is responsible for arranging shipment of the product back to the appropriate warehouse. All products must be returned unopened and in resalable condition. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained. No returns, of any type, will be accepted without an RMA number. Contact Support@TB-500.com prior to making a return for an authorization number and further instructions.


Ordering Online

Orders can be submitted through TB-500.com 24 hours a day 7 days a week. Email Sales@TB-500.com for custom orders or specific product inquiries. Discounts are given to repeat customers. Purchase online with confidence!


Viewing Orders

Within 10 minutes after an order has been placed a confirmation email will be sent to the customer's email address. All updates regarding the status of the order will be forwarded directly to this email address. To view order updates, click the "My Account" link located on the top right of our website and login. Then navigate to access order history and status updates.


Updating Account Information

To update account information, which may include addresses and/or payment details, click the "My Account" link located on the top right of our website and login. Browse the left navigation sidebar under the "My Account" heading to update any necessary information. For further assistance contact Support@TB-500.com.