FAQ


Why should I trust Thymosin Labs™?

Every one of our products is meticulously tested through high performance liquid chromatography (HPLC) and mass spectrometry (MS) to ensure each one is up to the highest standard. We have extensive experience serving professional, highly demanding clients since 2014, and our satisfied customers consist of professional veterinarians and performance animal trainers around the globe. Read more about our company.

Can you provide documentation proving the quality of your products?

Yes. All of our products are subject to rigorous quality control standards and are verified with high performance liquid chromatography (HPLC) and mass spectrometry (MS) testing data. We’re happy to include a copy of these reports for each product you order. Simply leave a note to include this data in the customer comments section at checkout or contact customer support.

I placed an order but I haven’t received an order confirmation/shipping confirmation email. Why?

An automated confirmation email is sent to you immediately once you place an order, but these emails are sometimes caught by your spam filter. If it’s not in your spam folder, you may have entered your email address incorrectly when you placed the order. Regardless, contact us and we can manually send you any order confirmation and tracking information.

What is your return policy?

All Thymosin Labs products are backed by our 30 Day 100% Customer Satisfaction Guarantee. If you are not satisfied with the quality of our products for any reason, send all unopened bottles back within the first 30 days of the purchase date and we will offer a full refund minus shipping costs and a 20% processing fee - it's that simple.

Is TB-500.com a secure, private and confidential website?

Yes. Our website implements a 256 bit SSL Certificate to ensure your checkout process is safe and secure. Please notice the HTTPS:// in your URL during checkout as this verifies that our site is in fact encrypted. If the HTTPS:// is not showing on your browser, please reset your browser's CACHE. All of your information used to complete the transaction and mail your product will be kept 100% private, secure and confidential.